Other Policies

  • Complaint Handling Policy
    - How to Lodge a Complaint
    Complaints can be submitted via:
    Email: contact@smartimpactmarketing.com
    Phone: +447418352598
    Live Chat on our website
    - Resolution Timeline
    We aim to resolve all complaints within 14 days. Complex cases may require additional time, in which case you will be informed.
    - Escalation
    If you are unsatisfied with the resolution, you may escalate your complaint to:
    Trading Standards (UK)
    The European Online Dispute Resolution Platform
  • Intellectual Property Policy
    All content created by Smart Impact Marketing, including website designs, advertisements, and marketing materials, remains the property of the company until full payment is received. Upon payment, ownership rights are transferred to the client unless otherwise stated in the agreement.
  • Governing Law
    These policies and terms are governed by the laws of England and Wales. Any disputes arising from these terms will be resolved in the courts of England.